A few years back I had a customer–I’ll call her “Jen”–who became a problem. She hadn’t started out a problem. In fact she was a pretty good customer for a good long run. Lots of issues, paid well and on time, gave referrals. The only obvious wrinkle was that she was pretty demanding, borderline neurotic actually, about getting things done […]
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The Good and the Bad of Customer Service
In this business you often have to deal with the customer service departments of hardware and software manufacturers. The experience can be easy and pleasant, frustrating and difficult to the point of enraging, or anything in between. After a while you get a pretty good idea of what kind of company you are dealing with based on their customer service. […]
Continue readingMissed Callings
The phone message, left by by an obviously irritated male caller, was brief and to the point: “The only way to get through to you is to send a (bleeping) message because you’re never around to answer the (bleeping) phone. Well forget it–I’m going to take my business somewhere else.” The tone of voice was borderline hostile with hints of […]
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